Courses in PC Support

If we didn’t have a regular deluge of knowledgeable network and computer support workers, commerce in the UK (and around the world) would inevitably be drawn to a standstill. There is an on-going requirement for technically able people to support systems and users alike. Our requirement for better skilled and qualified individuals multiplies, as human beings become significantly more beholden to PC’s in these modern times.

Seeing as the computer market provides some outstanding career possibilities for everyone – what questions do we need to be posing and what elements carry the most importance?

An all too common mistake that many potential students make is to concentrate on the course itself, instead of focusing on where they want to get to. Colleges are full of unaware students who chose a course based on what sounded good – rather than what would get them the career they desired. Students often train for a single year but end up doing the job for 20 years. Don’t make the error of choosing what sounds like a very ‘interesting’ program and then spend decades in a job you hate! It’s essential to keep your focus on what it is you’re trying to achieve, and then build your training requirements around that – avoid getting them back-to-front. Stay focused on the end-goal and begin studying for a career that will keep you happy for many years. Before setting out on a particular study programme, you’d be well advised to chat over specific job needs with an industry professional, so as to be sure the learning program covers all that is required.

Be careful that the exams you’re studying for are recognised by industry and are up-to-date. ‘In-house’ certificates are not normally useful in gaining employment. From an employer’s viewpoint, only the big-boys such as Microsoft, Adobe, CompTIA or Cisco (for example) provide enough commercial weight. Anything less just doesn’t cut the mustard.

Usually, trainers will provide a big box of books. It’s not a very interesting way to learn and not a very good way of taking things in. Our ability to remember is increased when multiple senses are involved – this has been an accepted fact in expert circles for as long as we can remember. Programs are now found via DVD-ROM discs, where your computer becomes the centre of your learning. Video streaming means you are able to see your instructors showing you how to perform the required skill, with some practice time to follow – via the interactive virtual lab’s. It’s imperative to see the type of training provided by the company you’re considering. You’ll want to see that they include instructor-led video demonstrations with virtual practice-lab’s. Avoid training that is purely online. Physical CD or DVD ROM materials are preferable where offered, so you can use them wherever and whenever you want – and not be totally reliant on a quality and continuous internet connection.

If you forget everything else – then just remember this: It’s essential to obtain proper 24×7 round-the-clock instructor and mentor support. You’ll definitely experience problems if you let this one slide. Look for training with proper support available at all hours of the day and night (no matter if it’s in the middle of the night on a weekend!) Make sure it’s always direct access to tutors and not a message system as this will slow you down – waiting for tutors to call you back at a convenient time for them. The very best training providers have many support offices from around the world. They use an online interactive interface to provide a seamless experience; any time of the day or night – help is just a click away with no hassle or contact issues. If you accept anything less than 24×7 support, you’ll regret it very quickly. It may be that you don’t use it during late nights, but you’re bound to use weekends, early mornings or even late evenings at some point?

Adding in the cost of exams upfront then including an exam guarantee is a common method with a number of training colleges. But look at the facts: Clearly it isn’t free – you’re still footing the bill for it – it’s just been included in your package price. People who take each progressive exam, funding them one at a time are much better placed to get through first time. They are mindful of what they’ve paid and prepare more appropriately to be ready for the task. Doesn’t it make more sense to hold on to your money and pay for the exam when you take the exam, instead of paying a premium to a training company, and also to sit exams more locally – instead of the remote centre that’s convenient only to the trainer? Paying in advance for examinations (which also includes interest if you’ve taken out a loan) is madness. Resist being talked into filling the training company’s account with additional funds simply to help their cash-flow! There are those who hope that you won’t get to do them all – but they won’t refund the cash. Also, exam guarantees often have very little value. The majority of organisations won’t pay again for an exam until you’ve completely satisfied them that you’re ready this time. On average, exams cost around the 112 pounds mark last year through local VUE or Pro-metric centres throughout the country. So don’t be talked into shelling out hundreds or thousands of pounds more for ‘Exam Guarantees’, when common sense dictates that the responsible approach is study, commitment and preparing with good quality mock and practice exams.

A question; why might we choose qualifications from the commercial sector instead of familiar academic qualifications taught at schools, colleges or universities? With 3 and 4 year academic degree costs climbing ever higher, alongside the industry’s increasing awareness that vendor-based training is often far more commercially relevant, we have seen a great increase in Microsoft, CompTIA, CISCO and Adobe based training programmes that provide key skills to an employee at a far reduced cost both money and time wise. Academic courses, as a example, clog up the training with vast amounts of loosely associated study – with a syllabus that’s far too wide. This prevents a student from learning the core essentials in sufficient depth. Just as the old advertisement said: ‘It does what it says on the tin’. The company just needs to know where they have gaps and then match up the appropriate exam numbers as a requirement. Then they’re assured that a potential employee can do exactly what’s required.

Massive developments are coming via technology over the next few decades – and the industry becomes more ground-breaking every year. It’s a common misapprehension that the increase in technology we’ve been going through is cooling down. Nothing could be further from the truth. There are huge changes to come, and the internet in particular will become an increasingly dominant part of our lives. Should lifestyle be around the top on your goal sheet, then you’ll welcome the news that the regular income of a typical IT worker is much higher than salaries in other market sectors. Experts agree that there’s a great UK-wide search for certified IT specialists. In addition as the industry constantly develops, it is likely this pattern will continue for a good while yet.

Tagged with: Computers

Filed under: Computers

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